73% of people say they lose trust in a local business when an online local listing for that business is incorrect. 67% of people say the same if they get lost due to faulty location. Regardless of who is at fault, it is critical that multi-location businesses preserve customer trust by ensuring accuracy in their…
Posts Tagged: customers
Why you Should Screen your Customers
Your small business is getting a flow of customers and that’s great, but where are they coming from? Screening your customers allows you to understand how and why they chose your business over the competitors. Asking your customers ‘œHow did you hear about our business?” or having them fill out comment cards can positively influence…
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